Returns & Refunds

Returns

If you are not completely satisfied with your purchase and wish to return an item, please contact us by email or telephone within 30 days of receiving your order to be eligible for a refund.

To qualify for a return, the item must:

• 
  Be returned in the same condition in which it was received.
  
• 
  Be unused.
  
• 
  Be returned in its original packaging.
  

Unless the item is faulty, damaged or not as described, customers are responsible for the cost of return postage.

Please note that sale or discounted items are considered final sale and cannot be returned for a refund or store credit.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within 7 business days.

Refund Conditions

Once a return has been authorised, the returned item must arrive at our warehouse within 14 days.

We reserve the right to refuse refunds or returns where items:

• 
  Have been used.
  
• 
  Have been altered.
  
• 
  Have been washed or cleaned.
  
• 
  Are damaged after delivery.
  
• 
  Are missing parts or original packaging.
  
• 
  Do not comply with this Returns Policy.
  

We also reserve the right to refuse returns where fraudulent or abusive activity is suspected.

Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty, defective or incorrect, please contact us within 30 days of delivery and include photographs showing the issue.

Where appropriate, we will offer either:

• 
  A replacement item, or
  
• 
  A full refund.
  

If the item needs to be returned, we will cover the reasonable return postage costs where the product is confirmed to be faulty, damaged or supplied incorrectly.

If your tracking information shows that your parcel has been delivered but you have not received it, we recommend contacting your local courier before contacting us.

Sale Items

Only regular-priced items are eligible for refunds.

Sale, promotional and discounted items cannot be refunded or cancelled unless required by applicable consumer protection law.

Contact Us

If you have any questions regarding our Returns & Refunds Policy, please contact our customer support team.

Customer Support

Store Name: Brindavo LTD
Business Address: 11 Sycamore Close, Sheffield, S10 3NP, United Kingdom

Email: support@brindavo.com

Business Days: Monday To Friday, 9:00 AM To 9:00 PM

Instagram

We aim to respond to all enquiries within 12 hours during normal business days.

You may also contact us via the Contact Us page on our website.

Once your returned item has been received at our warehouse and approved following inspection, your refund will be processed within 7 business days. The refund will be issued to the original payment method used when placing your order. If you have any questions regarding your refund, please contact our customer support team via email.

The best way to make changes to your order is to contact our customer support team or call us during our business hours.

Please note that once your order has been dispatched, we are unable to make any changes. If you still require a different item or delivery details, you will need to place a new order.

Contact Us

If you have any questions or require assistance with your order, please contact our customer support team. We will be happy to help.

You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched, and receive a full refund. To request a cancellation within this period, simply contact our customer support team by email. Once your order has been dispatched, we are unable to cancel it.

Returns

If you are not completely satisfied with your purchase and wish to return an item, please contact our customer support team by email or telephone within 30 days of receiving your order to be eligible for a full refund.

To be eligible for a return, the item must:

• 
  Be in the same condition as when it was received.
  
• 
  Be unused.
  
• 
  Be returned in its original packaging.
  

Please note that customers are responsible for the cost of return postage unless the item is faulty, damaged or not as described.

Sale and discounted items are considered final sale and are not eligible for a refund, exchange or store credit unless required by applicable consumer protection law.

Refunds

Once we have received and inspected your returned item, we will notify you of the outcome of your return request.

If your return is approved, your refund will be processed to your original payment method within 7 business days.

If you have any questions regarding your refund, please contact our customer support team.

Refund Conditions

Once a return has been authorised, the item must arrive at our warehouse within 14 days.

We reserve the right to refuse any return that does not comply with this Returns Policy, including items that:

• 
  Have been used.
  
• 
  Have been altered or modified.
  
• 
  Have been washed or cleaned.
  
• 
  Are damaged after delivery.
  
• 
  Are missing parts or original packaging.
  

We also reserve the right to refuse returns where fraudulent or abusive activity is suspected.

Damaged, Faulty or Missing Items

If you receive an item that is damaged, faulty, defective or incorrect, please contact us within 30 days of delivery and include clear photographs showing the issue.

Where appropriate, we will offer either:

• 
  A replacement item, or
  
• 
  A full refund.
  

If the item needs to be returned because it is faulty, damaged or supplied incorrectly, we will cover the reasonable return postage costs.

If your tracking information shows that your parcel has been delivered but you have not received it, we recommend contacting your local courier before contacting our customer support team.

Sale Items

Only regular-priced items are eligible for refunds.

Sale, promotional and discounted items cannot be refunded, exchanged or cancelled unless required by applicable consumer protection law.

Contact Us

If you have any questions about our Returns & Refunds Policy or require assistance with a return, please contact our customer support team.

Our Business Information

Store Name: Brindavo LTD
Business Address: 11 Sycamore Close, Sheffield, S10 3NP, United Kingdom

Email: support@brindavo.com

Business Days: Monday To Friday, 9:00 AM To 9:00 PM

Instagram

We aim to respond to all email enquiries within 12 hours during normal business days.

Our customer support team is always happy to assist with any questions regarding retur

Tracking Information

Your carrier's tracking service provides the latest updates on the progress of your delivery.

If your parcel appears to be delayed, becomes stuck in transit, or has not been delivered, please contact our Customer Support team. We will be happy to assist you and advise you on the next steps.

You can reach us via our Contact Us page or by emailing our Customer Support team.

We aim to respond to all enquiries within 12 business hours during our normal business days.

We currently ship all of our products from our warehouses in Uk.

All orders are processed within 1-2 days Monday-Sunday.

Yes! Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to our Order Tracking page.

Tracking details are typically sent within 2–4 business days of placing your order. During busy periods or promotional events, processing may take a little longer.

To track your parcel, simply copy the tracking number from your dispatch email and enter it into the Order Tracking page on our website.

If you require any further assistance with your order, please contact our Customer Support team via our Contact Us page or by email. We will be happy to help.

Our Business Information

Store Name: Brindavo LTD
Business Address: 11 Sycamore Close, Sheffield, S10 3NP, United Kingdom

Email: support@brindavo.com

Business Days: Monday To Friday, 9:00 AM To 9:00 PM

Instagram

We accept VISA and MasterCard. We do not accept cash on delivery.

We currently do not offer cash on delivery when you purchase online.

Once your returned item has been received at our warehouse and approved following inspection, your refund will be processed within 7 working days. The refund will be issued to the original payment method used when your order was placed. If you have any questions regarding your refund, please contact our customer support team by email.

Yes your second order can be cancelled if a member of our staff is notified within 24 hours after purcahse. Please reach out us:

My Tracking Shows "Delivered", But I Haven't Received My Order

If your tracking information shows that your order has been delivered but you have not yet received it, please try the following steps before contacting our customer support team.

1. Check with Other Household Members

Your parcel may have been accepted by another member of your household, a neighbour, a building receptionist, concierge or another person authorised to receive deliveries on your behalf.

Please also check your letterbox, safe place or any designated delivery location.

2. Check Local Collection Points

Your parcel may have been delivered to a nearby collection point or parcel locker.

We recommend checking with local collection locations or reviewing any delivery notifications you may have received.

3. Contact the Courier

If possible, contact the courier responsible for delivering your parcel.

If you received a telephone call, text message or email from the delivery driver or courier, they may be able to provide additional information regarding the delivery.

4. Verify Your Delivery Address

Please check that the delivery address provided when placing your order is correct.

You can find your delivery details in your order confirmation email or within your order information.

5. Contact Customer Support

If you are still unable to locate your parcel, please contact our customer support team as soon as possible.

If your order has not been received, you may request assistance or enquire about a refund within 30 days of the recorded delivery date, subject to our Returns & Refunds Policy.

Our customer support team aims to respond to all email enquiries within 12 hours during normal business days.

Contacting Customer Support

Due to periods of high demand, our customer support team may occasionally take longer than usual to answer telephone calls. We sincerely apologise for any inconvenience and appreciate your patience and understanding.

If you are calling during our business hours, we kindly ask that you remain on the line for up to 10 minutes, as calls are often answered within this time.

If we are unable to answer your call, we will make every effort to return any missed calls as soon as possible during normal business hours.

If you are unable to reach us by telephone, you can also contact our customer support team by email. We aim to respond to all email enquiries within 12 hours during normal business days.

2 hours during normal business days.

Our Product Information Team is available by email only. If you have any questions about our products or require additional information, please contact us by email. We aim to respond to all email enquiries within 12 hours during normal business days.

We are sorry to hear you received the wrong size. You can request to return your jacket by email

The micro CPAP comes in a standard size and should fit most people. If it doesn't fit please use vaseline!

To ensure you get enough air pressure make sure the CPAP is securly inserted into your nostrils. The use of vaseline can also help.

Does it show satellite images, would it work off road? Yes it works off road and shows satellite images!

If it needs a sim card, what kind of sim card does it require? Yes it needs a sim card to work.

Please cancel your subsciption by going to our cancellation page by clickinghere.

Rewards Programme

Selected purchases may include complimentary access to our Rewards Programme for a limited introductory period, unless you choose to opt out during checkout.

Membership provides access to a range of exclusive benefits, including:

• 
  Exclusive member-only offers and promotions
  
• 
  Discounts on selected products
  
• 
  Access to special member rewards and seasonal offers
  

Following the introductory period, membership may continue as a paid subscription unless cancelled before the trial ends, where applicable.

If you do not wish to continue your membership, you may cancel your subscription at any time through your account or by contacting our customer support team.

For further information or assistance, please contact our customer support team.

If you have not yet received information about our Rewards Programme or require further assistance, please contact our customer support team by email. We aim to respond to all email enquiries within 24 hours during normal business days.

Your personal information is handled securely and treated as confidential. Our website uses SSL (Secure Sockets Layer) encryption to help protect your personal and payment information during transmission. Sensitive information, including your name, address and payment details, is encrypted to reduce the risk of unauthorised access. Where applicable, card payments may also be authenticated using 3D Secure for additional security.