Privacy Policy

Privacy Policy

Overview

This Privacy Policy explains how your personal information is collected, used and shared when you visit our website or make a purchase from our online store.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including:

  • Your web browser
  • IP address
  • Time zone
  • Cookies installed on your device

As you browse our website, we also collect information about:

  • The pages and products you view
  • The websites or search terms that referred you to us
  • How you interact with our website

We refer to this information as Device Information.We collect Device Information using the following technologies:

Cookies

Small data files stored on your device, often containing an anonymous unique identifier.

Log Files

These record actions taking place on our website, including:

  • IP address
  • Browser type
  • Internet Service Provider (ISP)
  • Referring and exit pages
  • Date and time stamps

Web Beacons, Tags and Pixels

Electronic technologies used to understand how visitors browse and interact with our website.When you place an order or attempt to make a purchase, we also collect information including:

  • Full name
  • Billing address
  • Delivery address
  • Payment information
  • Email address
  • Telephone number

This information is referred to as Order Information.Throughout this Privacy Policy, the term Personal Information refers to both Device Information and Order Information.

Types of Cookies We Use

1. Essential Cookies

These cookies are necessary for the operation of our website.

They allow you to:

  • Access secure areas
  • Use your shopping basket
  • Sign in to your account
  • Complete purchases

Without these cookies, essential website functions would not operate correctly.

Example

Remembering the items in your shopping basket while you continue shopping.

2. Performance and Analytics Cookies

These cookies collect anonymous information about how visitors use our website.

For example:

  • Which pages are visited most often
  • Error messages visitors encounter
  • Overall website performance

This information helps us improve the functionality and performance of our website.

Example

Google Analytics cookies used to understand visitor behaviour and website traffic.

3. Functional Cookies

These cookies remember choices you make, such as:

  • Preferred language
  • Username
  • Region
  • Website preferences

This allows us to provide a more personalised browsing experience.

Example

Remembering your preferred language for future visits.

4. Advertising Cookies

These cookies help us display advertisements that are more relevant to your interests.

They may also:

  • Measure advertising performance
  • Limit the number of times you see an advert
  • Track activity across different websites

Example

Displaying relevant advertisements on Facebook or Instagram based on products you've viewed.

5. Social Media Cookies

These cookies are used when you interact with our content through social media platforms.They may help social media providers understand your interests and browsing behaviour.Examples include:

  • Facebook
  • Instagram
  • Pinterest

6. Third-Party Cookies

Some third-party services integrated into our website may place cookies on your device.

These may include:

  • Payment providers
  • Analytics providers
  • Embedded video services

Example

Stripe or PayPal cookies used during the checkout process.

7. Security Cookies

These cookies help protect your account and our website by detecting suspicious activity.

Examples include:

  • Monitoring unsuccessful login attempts
  • Detecting unusual account activity

8. Session Cookies

Session cookies are temporary cookies that are automatically removed when you close your browser.They help maintain your browsing session.

Example

Remembering items added to your shopping basket before checkout.

9. Persistent Cookies

Persistent cookies remain on your device until they expire or are manually deleted.They help us recognise returning visitors and remember your preferences.

Example

Keeping you signed in or remembering your language settings.

Managing Cookies

Most web browsers allow you to:

  • Accept cookies
  • Reject cookies
  • Delete existing cookies

Please note that disabling certain cookies may affect the functionality and performance of our website.

How We Use Your Personal Information

We use the Order Information we collect to:

  • Process and fulfil your orders.
  • Process your payment securely.
  • Arrange delivery.
  • Send order confirmations and invoices.
  • Communicate with you regarding your orders.
  • Help identify and prevent fraud or other potentially unlawful activity.
  • Provide information about our products, services and promotions where you have chosen to receive marketing communications.

We use the Device Information we collect to:

  • Help detect and prevent fraud.
  • Improve and optimise our website.
  • Analyse how visitors use our website.
  • Monitor the effectiveness of our marketing and advertising campaigns.
  • Improve your overall shopping experience.

Sharing Your Personal Information

We share certain Personal Information with trusted third-party service providers where necessary to operate our business and provide our services.

For example:

Shopify

Our online store is powered by Shopify.

You can learn more about how Shopify processes Personal Information by visiting:

https://www.shopify.com/legal/privacy

Google Analytics

We use Google Analytics to better understand how visitors use our website.

You can read Google's Privacy Policy here:

https://www.google.com/intl/en/policies/privacy/

To opt out of Google Analytics, please visit:

https://tools.google.com/dlpage/gaopt

We may also disclose your Personal Information where required:

  • To comply with applicable laws or regulations.
  • To respond to lawful requests from public authorities.
  • To protect our legal rights.
  • To prevent fraud or security threats.

Behavioural Advertising

We may use your Personal Information to provide advertisements and promotional communications that are more relevant to your interests.To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI):

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-wor

Text Marketing Terms and Conditions

We may use a text messaging service to send updates relating to your orders and promotional offers.By providing your telephone number during checkout, through a sign-up form or by replying to one of our text messages with the relevant keyword, you agree to receive text messages from us.

These messages may include:

  • Order confirmations
  • Delivery updates
  • Basket reminder notifications
  • Promotional offers
  • Marketing messages

Your consent to receive marketing text messages is not a condition of making a purchase.

To provide these services, your telephone number, name and order history may be shared with our messaging service providers, including Shopify and trusted third-party partners, solely for the purpose of delivering and personalising text messages.Message frequency may vary.Standard message and data charges may apply depending on your mobile network provider.You may opt out of receiving marketing text messages at any time by replying STOP to any message.For assistance, reply HELP or contact our customer support team.We may also use cookies and similar technologies to personalise your shopping experience and measure the effectiveness of our marketing campaigns.You can disable cookies through your browser settings; however, doing so may affect certain website functions.

Do Not Track

Some web browsers offer a Do Not Track (DNT) feature.

Please note that our website does not currently alter its data collection practices in response to Do Not Track signals, as there is currently no universally accepted industry standard governing how such signals should be interpreted.

Your Privacy Rights

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you may have the following rights regarding your Personal Information:

  • Request access to the Personal Information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your Personal Information where applicable.
  • Request restriction of processing in certain circumstances.
  • Object to the processing of your Personal Information where permitted by law.
  • Request a copy of your Personal Information where applicable.

If you wish to exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy.Please note that we process your Personal Information:

  • To fulfil our contractual obligations.
  • To comply with legal obligations.
  • To protect our legitimate business interests.
  • With your consent where required.

Your information may be processed or transferred outside your country of residence where necessary to provide our services, subject to appropriate safeguards and applicable data protection legislation.

Data Retention

We retain your order information and other Personal Information only for as long as necessary to:

  • Process and fulfil your orders.
  • Maintain accurate business records.
  • Meet our legal, tax and accounting obligations.
  • Resolve disputes where necessary.
  • Enforce our agreements and policies.

If you request that your Personal Information be deleted, we will comply where legally permitted. Certain information may be retained where required by law or for legitimate business purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements or operational needs.Any updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how we collect, use or protect your Personal Information, please get in touch with us using the details below.

Store Name: Brindavo LTD
Business Address: 11 Sycamore Close, Sheffield, S10 3NP, United Kingdom

Email: support@brindavo.com

Business Days: Monday To Friday, 9:00 AM To 9:00 PM

We aim to respond to all email enquiries within 12 hours during normal business days.

Telephone support is available during our published business hours.Alternatively, you can contact us via our Contact Us page available on our website.We encourage you to review this Privacy Policy periodically to stay informed about how we protect your Personal Information.Continued use of our website after any changes have been published constitutes acceptance of the updated Privacy Policy.