Shipping & Delivery

What are your order processing times?

All orders are processed within 1–2 business days, Monday to Sunday.

What is the estimated shipping time?

Estimated shipping time is 3–5 business days.We currently deliver within the United Kingdom only.We offer FREE delivery on all orders.

What is the estimated delivery time?

The estimated delivery time is 4–7 business days for all UK orders.

Will I receive a tracking number?

Yes.Once your order has been dispatched, you'll receive a confirmation email containing your tracking number and a link to track your parcel.If you require any assistance, please contact us at:Email:  support@brindavo.com

Our customer support team aims to respond to all enquiries within 12 hours during our normal business hours.

How are items packaged?

All products are carefully packaged to minimise the risk of damage during transit.

How will my order be shipped?

All orders are dispatched using standard tracked delivery.We always aim to dispatch your order as quickly as possible to ensure prompt delivery.If you need any assistance regarding your order, please contact:Email: support@brindavo.com

Who will deliver my order?

Orders are delivered by one of our trusted courier partners.Depending on your location, your parcel may be delivered by:

  • Royal Mail
  • Evri
  • DPD
  • Yodel
  • DHL
  • Another suitable courier service

I've changed my mind. Can I cancel my order?

Yes.You may cancel your order within 24 hours of placing it, provided it has not already been dispatched.To request a cancellation, please contact us at: support@brindavo.com  If your order has not yet been shipped, you'll receive a full refund.

My order arrived damaged or an item is missing. What should I do?

We're sorry to hear that.If your order arrives damaged, defective, incorrect or incomplete, please contact us within 30 days of delivery.Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item(s)

Depending on the situation, we'll arrange either:

  • A replacement
  • A full refund

If a return is required due to our error, we'll cover the return postage costs.If your tracking information shows your parcel has been delivered but you haven't received it, we recommend contacting your local courier before getting in touch with us.For assistance, please email: support@brindavo.com

Why did my order arrive in multiple parcels?

Wherever possible, we dispatch orders together.However, some orders may arrive separately due to:

  • Product availability
  • Items being dispatched from different warehouses
  • Large orders requiring multiple parcels

You won't be charged any additional delivery costs if your order is split into multiple shipments.

I received the wrong item. What should I do?

We sincerely apologise.If you've received the wrong item, please contact us as soon as possible.We'll arrange to send the correct product and provide a prepaid return label if the incorrect item needs to be returned.Returned items must be:

  • Unused
  • In their original condition
  • In their original packaging

For assistance, please contact: support@brindavo.com

When will my payment be taken?

Payment is taken as soon as your order has been successfully placed.

Which payment methods do you accept?

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay

(Only include the payment methods that your store actually offers.)

Contact Us

Store Name: Brindavo LTD
Business Address: 11 Sycamore Close, Sheffield, S10 3NP, United Kingdom

Email: support@brindavo.com

Business Days: Monday To Friday, 9:00 AM To 9:00 PM
We aim to answer telephone calls during our business hours and respond to all email enquiries within 12 hours on business days.