Trademark Infringement Policy

False Trademark Complaints

We take intellectual property rights seriously and expect all trademark complaints to be submitted honestly and in good faith.

Submitting a false, misleading or fraudulent trademark infringement notice may result in legal consequences under applicable law. Where a complaint is knowingly submitted in bad faith or contains false information, we reserve the right to take appropriate legal action to protect our business, our customers and our intellectual property rights.

Reporting Trademark Infringement

We respect the intellectual property rights of others and are committed to responding promptly to legitimate claims of trademark infringement.

If you believe that any content available on our website infringes your registered trademark rights, please submit a trademark infringement notice using our contact details or the reporting process provided on our website.

Upon receiving a complete and valid complaint, we will review the information provided and, where appropriate, may remove or disable access to the material that is the subject of the claim.

Please note that incomplete or inaccurate notices may delay the review process.

Before Submitting a Complaint

Before submitting a trademark complaint, please ensure that:

• You are the trademark owner or are authorised to act on behalf of the trademark owner.
• The trademark is legally registered where applicable.
• The information you provide is accurate and complete.
• You have a genuine belief that the reported material infringes your trademark rights.

If you are uncertain whether trademark law applies to your circumstances, we recommend seeking independent legal advice before submitting a complaint.

Information to Include

When submitting a trademark infringement notice, please include:

• Your full legal name.
• Your company or organisation (if applicable).
• Your postal address.
• Your telephone number.
• Your email address.
• Details of the registered trademark.
• The registration number (where applicable).
• The exact URL or location of the allegedly infringing content.
• A description of why you believe the content infringes your trademark rights.
• Any supporting documentation that assists us in reviewing your complaint.

Review Process

Once we receive your complaint, we will assess the information provided and determine whether further action is required.

Where appropriate, we may:

• Remove or disable access to the reported content.
• Request additional evidence or documentation.
• Contact the parties involved for clarification.
• Decline complaints where sufficient evidence has not been provided.

Our Business Information

We aim to respond to all enquiries within 12 hours during normal business days.