Terms of Service

Terms of Service

Overview

These Terms of Service ("Terms") govern your use of this website and any products or services offered through it. By accessing our website or purchasing from our store, you agree to be bound by these Terms, together with any policies and notices referred to within them.

These Terms apply to all users of the website, including visitors, customers, merchants, vendors and contributors of content.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you must not access or use this website or any of its services.

Any new features, products or tools added to the website will also be subject to these Terms of Service. We reserve the right to amend or update these Terms at any time by publishing changes on this page. It is your responsibility to review this page regularly. Your continued use of the website following any updates constitutes your acceptance of those changes.

Our online store is powered by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services online.

Section 1 – Online Store Terms

By accepting these Terms, you confirm that you are at least the legal age of majority in your country of residence, or that you have obtained the necessary consent to allow any minor dependants to use this website.

You must not use our products or services for any unlawful or unauthorised purpose, nor may you breach any applicable laws or regulations, including copyright laws, while using our website.

You must not transmit any viruses, malicious software or any code intended to disrupt or damage the operation of this website.

Any breach of these Terms may result in the immediate termination of your access to our services.

Section 2 – General Condition

We reserve the right to refuse service to anyone at any time for any lawful reason.

You understand that your content (excluding payment information) may be transferred without encryption across various networks and adapted to meet technical requirements.

Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of our website, services or content without our prior written permission.

The headings used throughout these Terms are included for convenience only and do not affect their interpretation.

Section 3 – Accuracy, Completeness and Timeliness of Information

The information provided on this website is for general guidance only.

While we make every effort to ensure that the information is accurate and up to date, we do not guarantee its completeness, accuracy or suitability for any particular purpose.

Any reliance placed on the information provided is entirely at your own risk.

We reserve the right to modify the content of this website at any time without prior notice. We are under no obligation to update any information published on the website.

Section 4 – Changes to Products, Services and Prices

Prices of our products may change without prior notice.

We reserve the right to modify, suspend or discontinue any product, service or part of the website at any time without liability.

We shall not be liable for any changes, price adjustments, suspension or withdrawal of any products or services.

Section 5 – Products or Services

Certain products or services may only be available online through our website.

These products may have limited availability and are subject to our Returns Policy.

Although every effort is made to display product colours and images accurately, we cannot guarantee that your device will display colours precisely.

We reserve the right to:

  • Limit sales of any product or service.
  • Restrict purchases by person, region or jurisdiction where appropriate.
  • Limit product quantities.
  • Change product descriptions or prices at any time.
  • Withdraw any product from sale without notice.

We do not guarantee that products, services or information obtained through our website will always meet your expectations, nor do we guarantee that all errors will be corrected.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order placed through our website.

We may, at our discretion, limit quantities purchased per customer, household or order.

If we need to amend or cancel an order, we may contact you using the email address, billing address or telephone number provided at checkout.

You agree to provide accurate, complete and up-to-date account information, including your:

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Payment information

You agree to keep this information updated so that we can process your orders and contact you when necessary.

For further information regarding returns, please refer to our Returns Policy.

Section 7 – Optional Tools

We may provide access to third-party tools over which we have no control or responsibility.

These tools are provided on an "as is" and "as available" basis without any warranties, representations or conditions of any kind.

Your use of any optional third-party tools is entirely at your own risk. You should ensure that you understand and accept the terms under which those tools are provided.

We may also introduce new products, services, features or resources in the future. Any such additions will also be governed by these Terms of Service.

Section 8 – Third-Party Links

Certain content, products or services available through our website may include materials or links provided by third parties.

We are not responsible for examining or evaluating the content, accuracy or policies of third-party websites.

We accept no responsibility or liability for any third-party materials, products, services or websites.

Before engaging in any transaction with a third party, we recommend that you carefully review their terms, conditions and privacy policies.

Any complaints, claims or enquiries relating to third-party products or services should be directed to the relevant third party.

Section 9 – User Comments, Feedback and Other Submissions

If you submit comments, suggestions, ideas, proposals or other materials to us, whether requested or unsolicited, you agree that we may use, edit, publish, reproduce, distribute or otherwise make use of those submissions without restriction.

We are under no obligation to:

  • Keep submissions confidential.
  • Pay compensation for submissions.
  • Respond to submissions.

You agree that your submissions will not:

  • Infringe any intellectual property rights.
  • Contain unlawful, abusive or offensive material.
  • Include malicious software or viruses.
  • Mislead others regarding their origin.

You remain solely responsible for the content and accuracy of anything you submit.

Section 10 – Personal Information

Any personal information submitted through our website is handled in accordance with our Privacy Policy.

Please refer to our Privacy Policy for further details regarding how your information is collected, stored and used.

Section 11 – Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to:

  • Product descriptions
  • Prices
  • Promotions
  • Delivery charges
  • Delivery times
  • Product availability

We reserve the right to correct such errors and to amend or update information or cancel orders where necessary without prior notice, including after an order has been placed.

Unless required by law, we are under no obligation to update information published on the website.

Section 12 – Prohibited Use

You must not use this website or its content:

  • For any unlawful purpose.
  • To encourage unlawful activity.
  • To breach any applicable laws or regulations.
  • To infringe intellectual property rights.
  • To harass, abuse, threaten or discriminate against others.
  • To submit false or misleading information.
  • To upload viruses or malicious software.
  • To collect or misuse another person's personal information.
  • To send spam or other unsolicited communications.
  • For any obscene, fraudulent or immoral purpose.
  • To interfere with the security or operation of this website.

We reserve the right to suspend or terminate access to our website if any prohibited use is identified.

Section 13 – Disclaimer of Warranties and Limitation of Liability

We do not guarantee that our website or services will always be uninterrupted, secure, error-free or available at all times.

We do not warrant that any information or results obtained through our services will always be accurate, reliable or complete.

Your use of this website is entirely at your own risk.

All products and services are provided on an "as is" and "as available" basis without any express or implied warranties, including but not limited to warranties of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement.

To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential or special loss or damage arising from your use of our website, products or services, including but not limited to:

  • Loss of profits
  • Loss of revenue
  • Loss of savings
  • Loss of data
  • Replacement costs
  • Business interruption

This limitation applies whether the claim arises in contract, negligence or otherwise.

Section 14 – Indemnity

You agree to indemnify, defend and hold harmless our company, together with our affiliates, directors, officers, employees, agents, contractors, licensors, service providers, suppliers and partners, from and against any claims, liabilities, damages, losses, costs or expenses (including reasonable legal fees) arising from:

  • Your breach of these Terms of Service;
  • Your breach of any applicable law or regulation;
  • Your infringement of the rights of any third party; or
  • Your misuse of our website or services.

Section 15 – Severability

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable under applicable law, that provision shall nevertheless be enforced to the fullest extent permitted by law.

The unenforceable portion shall be deemed severed from these Terms without affecting the validity or enforceability of the remaining provisions.

Section 16 – Terminatio

These Terms of Service remain in effect unless terminated by either you or us.

You may terminate these Terms at any time by discontinuing your use of our website and services.

We reserve the right to suspend or terminate your access immediately, without prior notice, if we reasonably believe that you have breached these Terms or any applicable law.

Any obligations or liabilities incurred before termination shall survive the termination of this agreement where required by law.

Section 17 – Entire Agreement

These Terms of Service, together with any policies or operating rules published on this website, constitute the entire agreement between you and us regarding your use of our website and services.

They replace and supersede all previous agreements, communications and understandings, whether written or oral.

Any ambiguity in the interpretation of these Terms shall not be interpreted against the drafting party.

Section 18 – Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction in which our business operates.

Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the appropriate courts within that jurisdiction, unless otherwise required by applicable consumer protection legislation.

Section 19 – Changes to These Terms

You can review the latest version of these Terms of Service at any time on this page.

We reserve the right to update, amend or replace any part of these Terms by publishing changes on our website.

It is your responsibility to review this page periodically.

Your continued use of our website following the publication of any changes constitutes acceptance of the revised Terms of Service.

Section 21 – Membership Programme (If Applicable)

Membership Programme

We may offer a subscription-based membership programme that provides exclusive benefits, including special discounts, promotional offers, priority access to selected products and other member-only features.

The benefits available may change from time to time and will always be displayed at the point of enrolment.

We reserve the right to amend or update the membership programme at any time. If membership fees increase, we'll notify you in advance and provide you with the opportunity to cancel your membership before the changes take effect.

Complimentary Trial

Where available, new members may receive a 14-day complimentary trial.

No membership fee will be charged during the trial period.

However, any physical products purchased during the trial remain payable.

A valid payment method is required to begin the trial.

Unless cancelled before the trial ends, the applicable membership fee (including any taxes where required) will automatically be charged once the trial period expires.

Automatic Renewals

After the complimentary trial ends, your selected payment method will automatically be charged the current membership fee.

Membership renews automatically every 30 days unless cancelled.

You authorise us to continue charging your chosen payment method until your membership is cancelled.

Cancelling Your Membership

You may cancel your membership at any time by contacting our customer support team or by following the cancellation instructions available within your customer account (where applicable).

To avoid your next renewal payment, cancellation requests should be submitted at least three days before your next billing date.

Please include:

  • Your full name
  • Your email address
  • Your billing address (if requested)
  • Any other information required to identify your account

Section 22 – Billing

By joining the membership programme, you authorise us to charge your selected payment method for all applicable membership fees and taxes.

You are responsible for ensuring your payment details remain accurate and up to date.

If payment cannot be processed, we may:

  • Attempt the payment again.
  • Contact you to update your payment details.
  • Suspend or cancel your membership if payment cannot be collected.

We reserve the right to amend membership fees at any time. Any fee changes will be communicated before taking effect.

Continued membership following such notification constitutes acceptance of the revised charges.

Section 23 – Dispute Resolution

If a dispute arises in connection with these Terms of Service or your use of our website, both parties agree to make every reasonable effort to resolve the matter through informal discussion in the first instance.

If the matter cannot be resolved amicably, it shall be dealt with in accordance with the laws governing these Terms and the courts with appropriate jurisdiction.

Nothing in these Terms limits any statutory rights available to consumers under applicable consumer protection legislation.

Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Store Name: Brindavo LTD
Business Address: 11 Sycamore Close, Sheffield, S10 3NP, United Kingdom

Email: support@brindavo.com

Business Days: Monday To Friday, 9:00 AM To 9:00 PM

We aim to respond to all email enquiries within 12 hours during normal business days.

Telephone support is available during our published business hours.