Returns & Refunds

Returns

If you're not completely satisfied with your purchase and would like to return an item, please contact us by email or telephone within 30 days of receiving your order.To qualify for a refund, returned items must:

• Be unused and in the same condition as received.
• Be returned in their original packaging.
• Include all original accessories and components.

Please note that customers are responsible for return postage costs unless the item is faulty, damaged, incorrect or not as described.Items purchased during a sale or promotional event are considered final sale items and are not eligible for a refund or store credit unless they are faulty or incorrect.If you have any questions regarding a return, please contact us at:Email: support@brindavo.com

Our customer support team aims to respond to all enquiries within 12 hours during normal business hours.

Refunds

Once we've received and inspected your returned item, your refund will be processed within 7 business days.Approved refunds will be issued to the original payment method used when placing your order.If you have any questions regarding your refund, please contact:support@brindavo.com

Return Conditions

Once a return request has been approved, the returned item must arrive at our warehouse within 14 days.We reserve the right to refuse returns that do not comply with our Returns Policy, including items that have:

• Been used
• Been altered
• Been washed or laundered
• Been damaged after delivery
• Missing parts or accessories
• Not been returned in their original packaging

We also reserve the right to refuse returns where fraudulent activity or abuse of our returns policy is suspected.

Damaged, Incorrect or Missing Items

If your order arrives damaged, faulty, incorrect or incomplete, please contact us within 30 days of delivery.To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photographs of the item(s)

Depending on the circumstances, we'll either:

• Send a replacement item, or
• Issue a full refund.

If the item needs to be returned because of our error, we'll cover the return postage costs.

If your tracking information shows your parcel has been delivered but you haven't received it, we recommend contacting your local courier before getting in touch with us.

For assistance, please email:support@brindavo.com

Our customer support team aims to respond to all enquiries within 12 hours during normal business hours.

Sale Items

Only items purchased at the regular price are eligible for a refund.Unfortunately, sale or discounted items cannot be refunded or cancelled unless they are faulty or supplied incorrectly in accordance with your statutory consumer rights.

Contact Us

Store Name: Brindavo LTD
Business Address: 11 Sycamore Close, Sheffield, S10 3NP, United Kingdom

Email: support@brindavo.com

Business Days: Monday To Friday, 9:00 AM To 9:00 PM